Grievance Redressal Policy​

MydigiMall India Private Limited

At Mydigimall.com, we are committed to providing a seamless, transparent, and fair experience to all our users, partners, and customers. We understand that there may be situations where you may have a concern, complaint, or grievance regarding our services, products, or business practices. This Grievance Redressal Policy outlines our process for handling such matters promptly and efficiently.

1. Purpose

• Provide a clear framework for raising and resolving grievances.
• Ensure fairness, transparency, and accountability in addressing customer and partner concerns.
• Improve our services through feedback and issue resolution.

2. Scope

• Product quality or delivery
• Delay in services or transactions
• Income, commission, or referral disputes
• Franchise-related concerns
• Miscommunication or non-fulfillment of commitments
• Any other issue concerning the use of Mydigimall services

3. How to Raise a Grievance

a) Email
📧 support@mydigimall.com
Include the following details:

• Full Name
• Contact Number
• User ID or Order ID (if applicable)
• Detailed description of the issue
• Supporting documents/screenshots (if any)

b) Call
📞 +91-7074140422
(Operational Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST)

c) Postal Address
Write to us at:
Grievance Officer
Mydigimall India Pvt. Ltd.
Narajole, Daspur, Paschim Medinipur-721211

d) You can create support ticket from your profile, login with mydigimall.com, go to support ticket & raise.

4. Grievance Redressal Timeline

5. Grievance Officer

As per the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are as follows:
Name: Pramesh Jana
📧 pramesh@mydigimall.com
📞 +91-9831878554

6. Escalation

If your issue is not resolved within the provided timelines or you're not satisfied with the resolution, you may escalate the matter in writing to the Managing Director at:
📧 pramesh@mydigimall.com
📧 director@mydigimall.com