At MyDigiMall India Private Limited, we strive to deliver quality products and seamless service experiences. Please read our terms carefully before using our platform or making a purchase. By accessing our site or placing an order, you agree to the following Terms & Conditions.

1. General Terms

• All products/services offered are subject to availability.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices for products are subject to change without prior notice.
• All content on this website (logos, images, text, graphics) is the intellectual property of MyDigiMall India Pvt. Ltd. and may not be used without permission.

2. Payment Policy

• All payments are securely processed through Razorpay.
• You agree to provide current, complete, and accurate billing and account information for all transactions.
• We do not store your card or banking information on our servers.

3.Shipping Policy

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

Delivery Timelines

• Standard delivery time: 3–7 business days within India.
• Remote locations may require up to 10 business days.

Shipping Charges

• Shipping fees are calculated during checkout based on location and package weight.
• If a return is due to a wrong or defective item sent by us, we will bear the shipping charges.
• If the return is for any other reason, return shipping charges may be deducted from the refund amount.

Order Tracking

• Once your order is shipped, a tracking link will be sent to you via email or SMS.

Delays

• We are not responsible for delays caused by external factors such as weather, strikes, natural disasters, or courier issues. In such cases, we will notify you promptly.

4. Return & Refund Policy

Eligibility for Returns

You may request a return within 7 days of delivery if:

• The product is damaged, defective, expired, or incorrect.
• The product is unused, in original packaging, and with all tags and accessories intact.

Non-Returnable Products

The following categories are non-returnable, unless received damaged or defective:

• Personal care and hygiene products
• Perishable items (e.g., food)
• Innerwear and undergarments
• Items marked as “non-returnable” on the product page

Return Request Process

1. Login to your account at www.mydigimall.com
2. Go to My Orders and select the item
3. Click on Request Return and submit a reason (with clear photos, if applicable)
4. Alternatively, contact us:
• 📧 Email: support@mydigimall.com
• 📞 Phone: +91 7074140422
• Our team will respond within 48 hours

Refund Timelines:

Payment Method	Refund Time
UPI/Net Banking	5–7 working days
Wallet	1–2 working days
Credit/Debit Card	7–10 working days

5. Order Cancellation

• Orders may be cancelled before they are shipped from our warehouse.
• Once shipped, cancellation is no longer possible, and the return process must be followed.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

7. Governing Law

These terms are governed by and construed in accordance with the laws of India, specifically the jurisdiction of Paschim Medinipur, West Bengal.

8. Contact Us

If you have any questions or need help: